This Privacy Policy provides information on personal data we collect when you use our website acting as data processing manager and providing, in accordance with the law, information on who we are, why and how we use information you provide and inform you about the rights you have regarding your personal data.

Who are we?

We are DOK-ING d.o.o. and our address is Slavonska avenija 22 G, 10000 Zagreb. You can contact us writing to our address stated above, sending electronic mail to or phoning us on +385 1 2481 300.

Any enquiry regarding the use of your personal data and the rights you have according to the General Data Protection Regulation (GDPR) can be submitted to the above contacts.

When you use our website

When you surf our website looking for our products and services and read available information, we, as well as the third party, use certain number of cookies required for the smooth internet page function, collection of visitors’ useful information and providing better user experience.

When you send an enquiry on our internet website

When you send an enquiry on our website, we ask for your name, contact telephone number and e-mail address.

This information is used to reply to your enquiry and provide any information about our products and services you might need. We might contact you several times using your email address in order to make sure your enquiry was addressed in the best possible way. This conduct is based on our legitimate interest to provide accurate pre-sale information.

Your enquiry is stored and processed in our Client Service.

Information you provide is not used for any automatic decision making that might affect you.

Electronic emails containing enquiries are kept for two years and then are safely destroyed.

Data subject rights

According to the law, you have the right to ask us what type of your data we store, and can request we correct them should they be incorrect. In case we asked you to give us your consent to process your personal data, you can withdraw that consent at any time.

Should your personal data be processed based on your consent or in order to fulfil our contractual obligation, you have the right to ask for a copy of the information used in the machine readable format so you can transfer it to another data process manager.  

Should your personal data be processed based on your consent or legitimate interest, you can request that information be deleted.

You have the right to ask us to stop using your personal data should you think that they have not been used in the legitimate way.

To submit your request regarding your personal data via e-mail, post or telephone, please, refer to the contacts from the paragraph “Who are we” of this document.

The right to object

Should you have any objection concerning the way we process your personal data, please, contact us first so we could dedicate ourselves to your request. You can also contact the Croatian Personal Data Protection Agency via their website or write to them at the following address:


Agencija za zaštitu osobnih podataka

Selska cesta 136

HR – 10 000 Zagreb

Tel: +385 1 4609 000

Fax: +385 1 4609 099


Private policy update

Our private policy is being regularly checked and updated, if required, due to the passage of time as well as the progress in the personal data usage field. In case your personal information is to be used in a way not previously identified, we shall contact you and ask for your consent, if required. 

Cookie policy

To ensure regular and proper functioning of our website and improve its content browsing we store a small number of cookies onto your computer.

A huge number of all websites uses these tools in accordance with the relevant regulations according to the General Data Protection Regulation (GDPR), Law on the Implementation of the GDPR and Law on Electrical Communications.

Prior to storing these cookies onto your computer we are obliged to ask for your consent. Should you choose not to store cookies on your computer the chosen page can still be browsed but some of its services will not be available to you.

What do cookies do?

Cookies you allow to be stored on your computer file your settings, web page settings, your preferred language or address. When after some time you visit the same page again the internet browser you use sends information suited to your preferences.

Depending on the defined task cookies file a wide range of information which, among other things, include personal data as well. However, it is only up to you to decide which information cookies will store. In your internet browser settings you can choose whether you will accept or decline requests for cookie storage.

By disabling cookies you might not be able to use some of the functionalities of the web page you visit.

Cookie types

Persistent cookies remain on the computer even when the internet browser program is closed. Those cookies will remain on the computer or mobile device for days, months and even years and are used to store permanent information, such as users name and password, so there is no need for signing in every time you visit.  

Session cookies disappear from the computer when you close the Internet browser. They are used to store temporary information, such as the information you provide when shopping online.

First-party cookies can be persistent or session cookies and store information which will be re-used when you next visit the pages from which they have been stored on your computer.

Third-party cookies or so called advertising cookies are stored on your computer when you use advertisements on the page you visit and are then re-directed to the third party.

These cookies are used to monitor Internet usage for marketing purposes

This page uses cookies in order to improve the user experience, to enable page security functionality and to facilitate operations which the visitor chooses himself (web form used for message sending or service requests). Session cookies are deleted when you close the Internet browser. Their only purpose is to improve the user experience while on the page. Persistent cookies do not have limitations and remain on your browser until they are deleted by you. Collected data is used solely for statistics purposes.

Cookie NamePurpose (functional)Further InformationTypeDuration
has_jsRegisters whether the user has activated JavaScript in the browser.dok-ing.hrHTTPExpires after the end of the user session
Cookie NamePurpose (statistical)Further InformationTypeDuration
_gaRegisters unique identification used for creation of statistic data regarding the way visitors use the internet page.dok-ing.hrHTTP2 years
_gatUses Google Analytics to regulate the speed in managing requestsdok-ing.hrHTTP1 day
_gidRegisters unique identification used for creation of statistic data regarding the way visitors use the internet page.dok-ing.hrHTTP1 day
collectUsed for sending data to Google Analytics concerning the device and visitor’s behaviour. Follows users via device and marketing after the end of the user session

Session count

Our webpage uses Google Analytics session count service. Data collected in such way cannot be used to identify the user and is used solely for statistical purposes. Should you want to prevent such services to store cookies, you can do it on the following link:

Google Analytics:

Other cookies

To disable cookie storage for various services visit the following links:

Detailed description of cookie control for individual browsers:



Internet Explorer: